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bushyb 09-26-2012 04:34 AM

Bad parts and parts suppliers
 
I have recently had a bad experience with parts and parts suppliers. Anyone else with a similar experiences? For more than a month a big BMW parts supplier who did not supply all the parts that I ordered and paid for. What can one do about it especially when you are half a world away? <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>

daveoneshot 09-26-2012 06:59 AM

Call one man : Hans Lowe at Hucky's BMW Parts.

woodly1069 09-26-2012 07:11 AM

I'll second the Hucky's thought, he has most things right there! You may also try Re-Cycle in Ohio, those guys are top notch in my book!

disston 09-26-2012 07:13 AM

bushyb,

You don't say where this is you are. It's not in your profile. Is it a secret?

Have you contacted the people you bought parts from? Have they said parts are back ordered and given you any time frame for their likely delivery?

Was this supplier a BMW Motorcycle dealer or a known after market BMW parts house?

When the order was placed were you under the understanding these parts were in stock?

Your complaint is not unheard of and a lot of parts houses that have otherwise good reputations may on occasion be having problems.

They should send you the parts or refund your money. What did they say when you contacted them?

wirewrkr 09-26-2012 08:46 AM

More details please, before a business gets it reputation trashed, let's hear the facts, not opinions, on what happened.

Wirespokes 09-26-2012 03:45 PM

Quote:

Originally Posted by wirewrkr (Post 19683483)
More details please, before a business gets it reputation trashed, let's hear the facts, not opinions, on what happened.

Emphatically agree!!!

bushyb - thank you for not giving out the name of the offending party. And do fill out your profile!

bmwrench 09-26-2012 08:22 PM

Quote:

Originally Posted by wirewrkr (Post 19683483)
More details please, before a business gets it reputation trashed, let's hear the facts, not opinions, on what happened.

And make sure you give them a chance to make it right. Go to the top of the chain if neccesary. Imagine (for instance) Bob Henig, Max Stratton, or Ted Porter's reaction to poor customer service from an employee. Heads just might roll.

georgesgiralt 09-26-2012 08:51 PM

Hello !
Where I live, the friendly guy next door (quite literally) does all the modern BMW. His wife accepts to order for me the parts to keep my 30 years old machine running. Often she does not get what she ask for. But she keeps asking for them and one day, after month of waiting (yes months !) the part finally hit her counter...
Bear in mind that some parts are seldom bought so not in stock anywhere and have to come from either a big warehouse in Germany or a contractor factory.... This takes time.
Phone them and inquire about the status of the back ordered parts. And, depending upon the answer, ask for refund.
The whole commerce is based upon trust. I trust my friendly part dealer. I know she is trying hard to get me what I need/want. So if she doesn't had what I asked for, I know she will get it one day or call me to say : "nobody has them anymore. What should I do ? Could we find an alternative ?" ....
Talk to them.

bushyb 09-27-2012 02:41 AM

I do not want to mention the parts supplier, I am in New Zealand and tried ordering the parts here locally and they said they would have to see it they could get the parts for elsewhere. The parts I was looking for were 29 61 31 1 353 684 STOP LIGHT SWITCH and 23 34 21 1 242 791 SET: REPAIR KIT BRAKE MASTER CYLINDER which was for a 1982 R100RS.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>
I ordered the parts over the internet from MAXBMW by contacting the internet parts manager via email. The shipping cost were about a third of the actual parts cost. I was happy paying this as they had stock and delivery was quick. On arrival of the parts I noticed there was a rubber O ring missing from the brake master cylinder. See the photo from their website with the missing part and link to the parts on their website http://www.maxbmwmotorcycles.com/fiche/DiagramsMain.aspx?vid=51647&rnd=03252011 <o:p></o:p>
And my photos http://s801.photobucket.com/albums/yy298/bushyberster/?action=view&current=Oldkit.jpg<o:p></o:p>
http://s801.photobucket.com/albums/yy298/bushyberster/?action=view&current=MAXBMWphoto.jpg<o:p></o:p>
http://s801.photobucket.com/albums/yy298/bushyberster/?action=view&current=MAXBMWphoto.jpg#!oZZ5QQcurren tZZhttp%3A%2F%2Fs801.photobucket.com%2Falbums%2Fyy 298%2Fbushyberster%2F%3Faction%3Dview%26current%3D 2Oldandnewkit-Copy.jpg<o:p></o:p>
I notified them of the missing part and itís been to and fro of emails with no result. They have now updated the website with some parts photos and added more photos indicating the size of the O ring etc. The last few emails I have received keeps referring to the parts manager to reply but he does not respond so the problem. <o:p></o:p>
The last email I received says If I am in a hurry I must return the parts for a refund and I should buy a new complete master cylinder and kit.<o:p></o:p>
I replaced the master cylinder rubbers only because I was busy replacing the stop switch which has seized from standing in storage and thought it should be a good idea while I was busy with the brakes at the time.<o:p></o:p>
I have in the meantime replace the kit all I want is the rubber O ring that goes on the top and holds the supply pipe. <o:p></o:p>
<o:p></o:p>

ME 109 09-27-2012 03:09 AM

I haven't seen that rubber ever in a reco kit.
Generally, it would last the life and beyond of the master cylinder. (imo)
I didn't see the pic of the rubber on the website, maybe a direct link would help.
Basically, if the rubber you're after is shown as 'a part' of 'their' service kit, then they are under obligation to supply it.

pommie john 09-27-2012 03:22 AM

If that o ring is all you're missing, I'd be off to the local bearing supplier if you have the size.
I might cost 50c.

bushyb 09-27-2012 03:30 AM

Quote:

Originally Posted by pommie john (Post 19690238)
If that o ring is all you're missing, I'd be off to the local bearing supplier if you have the size.
I might cost 50c.

Tried the local bearing suppier, its a steeped O ring.

The link I suppied is correct click on brakes, Click on diagram 34_ 0615, then scroll down and look at the kits they supply.

ME 109 09-27-2012 03:39 AM

That o ring (grommet?) would be a shit to find anywhere but a supplier of bmw parts, unless you were in the know.
It isn't a hugely critical part as it isn't under pressure.

pommie john 09-27-2012 03:48 AM

I take it you now have the Brembo part number?

Try Gowanloch in Sydney

Is the part here?

http://ducati-gowanloch.com/catalog/...372b954e79ed9b

Or here?

http://www.roadandrace.com.au/cat17.htm

boxerboy81 09-27-2012 06:58 AM

23-RS is what we're talkin' about.


http://www.maxbmwmotorcycles.com/fic...png?v=08102012

23 34 21 1 242 791 SET: REPAIR KIT BRAKE MASTER CYLINDER (from 09/80) 0.07 1 $42.11

Fits only models 1981-1984 and measures 14.29mm.

There's always Motobins or Motorworks in the UK. Excellent service and quick post.


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