I hate to say it but I would be very careful about how much blame for this I would lay at the feet of KTM. I know the guys at Cycle Jerks and their reputation is not good. I won't buy anything from them and strongly advise anyone else that will listen not to either.
Those guys are a chit stain on the Edmonton motorcycle community. There is just no nice way to say it. KTM would be well advised to distance itself from that operation, IMO.
I really hope everything works out for you because for the money you paid, you should be getting top notch service and this ain't it.