I had ordered a saddle rain cover, for one of my previous bikes with a leather saddle, from RMS after seeing his web site and the rain covers advertised for his custom saddles. Well, long story short, 3 months later my CC company had to credit me after I never received the goods as promised many, many times (in fact he at one point claimed it had shipped... ) Fortunately, I paid with a CC and had them involved early enough in the process to document the situation as it unfolded. Apparently they could get nowhere with RMS either. Also, he billed my CC immediately when I placed the order, not when the product was supposedly shipped. Caveat Emptor.
Hey, it's your world... I'm just livin' in it.