Just contacted Revzilla. New shield on the way. AWESOME SERVICE!.....I tell ya I was more than "slightly" bumbed out about paying for a $700 helmet and have this happen but the guy on the phone was first rate and very professional. Less than a few minutes on the phone and bam. New shield. Which is good because next week I ride to the MotoGP in Laguna Seca and I really needed it replaced.