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Old 02-07-2012, 05:57 PM   #4
Jesse Luggage OP
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Joined: Feb 2012
Location: Sunny Arizona
Oddometer: 311
Originally Posted by goinssr View Post
I hope things have changed but if I understood correctly the past practice of selling factory direct had some negitive feedback in the customer service area. That is why I understood that Explorermoto took the retail end of the business. Explorermoto (Rick) is wonderful to deal with. Also, if the factory starts selling direct, will the price point drop since the middle man is going to be sliced from the equation?

Rick is good people and did a great job, but it was time to bring everything back in house. There was a time as the manufacturer it was difficult to do both sales and build saddlebags so we have simplified they manufacturing processes and added many new items. With this said we don't want unhappy customers and there is now a great staff of customer service folks and plenty of stock. Pricing is tough as the cost of materiel has gone up a 100% in the past year so we will do our best to offer fair pricing and we are working on some specials.
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