I've got a story about customer service. Had Jesse bags on my '03 650GS and loved them. Got a 1200GS in '04 and installed Jesse bags on the moto. On the way to the west coast from atlanta I noticed that the muffler was touching the bag and heating things up a bit. Stopped by Al's for advice. I watched Al sitting on the ground in front of his shop adjusting the pipe and showing me the proper way to do it. How's that for customer service?
By the way those bags have been to 14 countries and 49 states on 5 different 12GS's. They are on the way back to europe next week/time for more country stickers.