View Single Post
Old 03-05-2012, 06:29 PM   #54
Jesse Luggage OP
Luggage Dude
 
Jesse Luggage's Avatar
 
Joined: Feb 2012
Location: Sunny Arizona
Oddometer: 305
Quote:
Originally Posted by RupeCA View Post
Sorry to see Rick and XplorerMoto out of the picture.........

I bought my Odyssey II from Rick and the service was excellent, plus he spent some time before the sale on the phone with my patiently answering questions before I made my decision on which cases to order.

Had small crash in the dirt and bent my right side mount and wanted to replace it before another trip. Rick was able to get his wife to the shop and package up the parts I needed and get them to me. I was soooo thankful.

I have not dealt with Jesse's directly but have read about some of the occasional customer service problems in the past and maybe those have all been taken care of.
I can only speak form my experience and hope that dealing with Jesse's will be as easy and pleasant as dealing with Rick.

It's a great product and deserves great support with the retail customer.
Rick is still in the picture and you can deal with him direct. We are working very hard at building a great customer support team and we hope that any fall out from that will be minimal during our growing pains. As well as making it so you can buy from the factory we are working on some great new products.
Jesse Luggage is offline   Reply With Quote