Yeah Okie1, customer service is critical in today's economy with so many choices, internet access, critical forums, etc. Hopefully Al will get it right this time around because his products are great and he shouldn't loose you, me and other customers because of lousy service. Checking and responding on a daily basis to this thread and in other forums where he has initiated a thread is a must. Perhaps this is one of things "Chris" will be doing.
If he's going to offer a discount, it should be listed in the stickied thread run by GB so it is obvious. I'm not sure if free shipping is a discount. But one could have a discount instead of free shipping and be posted in the discount thread, additional exposure.
Having Jim VonBaden doing the install instructions is a real plus compared to the past. It's a step in the right direction. The other guy's video was quick confidence booster, having been through the Jesse install nightmares of the past
Good luck, Al & Chris.