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Old 05-07-2012, 05:05 AM   #436
Beastly Adventurer
Joined: Oct 2008
Location: Sydney, Australia
Oddometer: 2,735
Again Joel I agree with you

The dealer and BMW should be the first port of call for any owner who has suffered a failure, not giving the manufacturer the chance to put something right & understand the grievance is poor form to say the least

As for dealers, same here in Oz, I was extremely loyal to an Oz dealership as they did the right thing by me for over 20 years & I recommended them to all and sundry. Sadly no more, the business was sold and the service degenerated.

In the case of the F650GS axle lug failures, BMW staff lied to myself and others round the world, The UK Service Manager put in writing to UK owners that I had overloaded the machine and knowingly rode a defective machine (after owning it for 24 hours)

That experience made me realise that making BMW and the dealer know of the problem had to be backed up by a report to the relevant safety/defect body.

On the US recall situation, I bow to your knowledge but quite often these things are agreed between the regulator & manufacturer & the manufacturer puts out a voluntary recall/Campaign for rectification so it is not recorded as a forced recall.

Also good to hear on your new job, hope it goes well for you, my hat is off to you on the the assistance you have given the guys here with the stator problems
WayneC1 is offline   Reply With Quote