That's odd, I had VERY similar symptoms and I was given a more complex procedure than that. The factory reset involved holding some buttons down and turning the ignition on three times in a row, holding on the third. When I used the procedure on mine, it magically became a good unit again.
I really wish I could find my little cheat sheet.
The problem with these signal flashers is that they contain microprocessors to control all the different functions and if some connections get wet or a short happens in the system, the Kisan can improperly remember a garbled value for one or several of the settings. Then you get the turn signals on when the bike is off, or bad flashing behavior, etc. So it's good they have a reset procedure built into the unit.
I just wonder why they gave you a different version of the procedure? Did you talk to Andy, using the phone menu option #4?
I tried calling a bit ago but they close at 4PM MTN time.
Current: 93 R100GS, 03 XR650R
Prior: 73 CB350, 77 R100/7, 83 R100RT, 04 XR650L
I love every motorcycle I've owned and even some that I haven't.