View Single Post
Old 08-20-2012, 05:49 PM   #86
Bogfarth
MOTGATT on a Yamahog
 
Bogfarth's Avatar
 
Joined: Dec 2011
Location: The Northwet
Oddometer: 162
Eh? Whaaaa...?

Quote:
Originally Posted by Dave in Wi View Post
They don't stock anything any more, so why should I bother making TWO trips there to get a part when I can get it delivered to my doorstep from Babbit's faster and for less cost? Then there was the time they couldn't get me a Honda valve adjustment tool, even though I gave them the part number. The dealer across town got it for me. At least they didn't tell me they don't want my business.
Babbitts! Had I only known of such admirable and wondrous pricing prior to dumping a wad at the stealership for OEM parts! Thanks to you I don't ever have to visit that den of greed again! You, sir, deserve a pint!


Quote:
Originally Posted by nwdub View Post
how about a "hey can I help you with anything?"

if they say no

"if you need anything please don't hesitate to ask"

This is proper customer service. The idea that high-pressure sales generates more revenue is a figment of managerial imagination. First rule of sales: don't badger, annoy, or piss-off the customer.
__________________
Christopher Robin was sitting outside his door, putting on his Big Boots.
As soon as he saw the Big Boots, Pooh knew that an Adventure was going to happen
Bogfarth is offline   Reply With Quote