Originally Posted by Dave in Wi
They don't stock anything any more, so why should I bother making TWO trips there to get a part when I can get it delivered to my doorstep from Babbit's faster and for less cost? Then there was the time they couldn't get me a Honda valve adjustment tool, even though I gave them the part number. The dealer across town got it for me. At least they didn't tell me they don't want my business.
Babbitts! Had I only known of such admirable and wondrous pricing prior to dumping a wad at the stealership for OEM parts! Thanks to you I don't ever have to visit that den of greed again! You, sir, deserve a pint!
Originally Posted by nwdub
how about a "hey can I help you with anything?"
if they say no
"if you need anything please don't hesitate to ask"
This is proper customer service. The idea that high-pressure sales generates more revenue is a figment of managerial imagination. First rule of sales: don't badger, annoy, or piss-off the customer.