Used to go to a "local" dealer for parts, HD/BMW. Never bought a bike there, but it felt good when I could go in back to the parts counter and the parts guys not only knew my name, but what I was riding and sometimes asked how something I'd done in the past was working out. That dealer lost at least one of the franchises over some shady dealings.
'76 R90/6, '07 K1200GT
MOA Ambassador, Biergarten co-chair
RA WI Regional Rep, rally camping chair