I'm assuming it was a recovery job.
From the description of the visit, the guy was livid.
I have to laugh at the salesman though, he just recommends they buy a KTM and moves to the next target.
He's learning. He recently sold his R1200GS after trying to take it down some of the trails I gave him GPS logs for. Says he got sick of trying to turn around half way up or down a ridiculous climb. Needed a proper bike. I recommended a 690R for what he wants to do.
Getting a bike that fits what you do exactly is no easy task. You pick one, and then change what you want it to do.