Your 100% right if if fact he talked to a CS Rep. Normally you have to go thru the dealer to do that. As I'm sure you know if you just call BMW in NJ, you usually get some kid who finds a way to tell you to work thru the dealer who will then go to the rep.
ride till you can't.
Boxer Cup Replika/red-white-blue
Cagiva Gran Canyon Italiano/rosso
Honda CL 360/orange