Originally Posted by ebnelson
I'd raise hell with the dealer for sure. Sounds like they have some rookie or ham fisted mechanics.
Are you serious?
Ship happens, even if you are careful and experienced. Tell them about it, give them a chance to fix it somehow, and when they deny it or refuse to do something about it - and you are POSITIVE that it wasn't there before - then you can raise hell.
Personally if I were to keep the bike I'd much rather have a X$ credit towards the next service/parts purchase. If you are going to own the bike for a while and riding it more than just your local Starbucks it's going to get scratched up anyway and those tiny little marks won't even be noticeable.