I remember seeing this post awhile ago, but like the dumbass I am, didn't pay attention to it. I ordered some parts about 40 days ago, no response, or confirmation of the order from them, aside from the charge to my account. Called them and they said due to a server crash they lost all the information..even though the crash happened 2 weeks after my order. Anyway, they wouldn't refund the charge, had to call USAA and start a dispute.
I understand server crashes, but that happened 2 weeks after the order was placed with no correspondence. Coupled with reviews from other people on this and other sites, personally my business will go elsewhere.