Wow, Istvan seems to have a following.
For what it's worth I bought a pair of cases about this time last year. He was backordered for holiday and they did come a bit late (and they did get buried with snow last Jan). He was responsive and this was shipping to USA.
So I do not see a bad guy, perhaps the work load was too much to keep up with. My cases are cracking (top inside corners) so I need to email him to see what he suggests. But otherwise it was not a bad experience.
My feeling at time was I would rather support the small guy. Sorry some folks had different luck.