I was on the road last week and had a charging problem. Rick spent 10 minutes on the phone talking me through it. I used his "help" line. He answered on the second ring. He could not have been more helpful and got me through my problem.
I also purchased a Alpha ignition trigger and new rotor from him a month and a half ago. Arrived quickly.
I have noticed he's slow on emails, I think he's out of the shop a lot. Phone is better. Solid guy.