12-10-2012, 01:43 PM
Joined: Aug 2010
Location: New Hampshire
Originally Posted by Bonerov
I finally received an email response about my security screw issue. The person agreed with me that it sounds like the screw is too short, but suggested that I just put in a longer one. I had to reply to him that I liked the Torx screw, as it provides a small amount of security. Replacement would be a pain in the butt, as it requires disassembly of the mount, and would eliminate the security aspect of the "security screw." I asked him if there was any way that they could simply replace the mount. We'll see what he replies. Here is the email he sent me:
Thank you for contacting Garmin International. I would be glad to help
you with this.
I believe I have an understanding regarding the situation you currently
have, but to be sure a video may help (if you do not mind).
Additionally, it may be a case where the screw could unfortunately be
too short. At a local hardware store you should be able to find a longer
screw (M3 x 6mm long screw) which will fit the mount. Please let me know
if this remedies the trouble.
With Best Regards,
Product Support Specialist
913-440-8280 (fax) Att: Matt S, Associate #6042
I had the same issue on one of my two mounts....I ended up taking it part and removing the washer. That gives it just enough length to engage the threads....
"Beer cans explode with a nice loud pop when they are hit by a Heidenau K60 at 40 miles an hour. Now my bike smells like last call..." Me