View Single Post
Old 12-11-2012, 10:24 AM   #6254
Bonerov
Damned dirty ape
 
Bonerov's Avatar
 
Joined: Nov 2008
Location: San Francisco Bay Area
Oddometer: 378
Quote:
Originally Posted by atlas cached View Post
That's it. I can't stand any more.

If Garmin is gonna make it so easy, I am going to make a page with links and quotes to all of their Customer Support Failures.

They are epic at failing.
That would be very helpful, I think. What a PITA.

Quote:
Originally Posted by DRTBYK View Post
If I were a Garmin Exec I'd be embarrassed by the Product Support suggestion that the Customer should "fix" a engineering/manufacturing defect in my product.

Cheers,
Right? That was my first thought, as well. You guys want me to go to a hardware store, buy parts, take apart my mount, and fix it myself, instead of just replacing it? Seriously?

Quote:
Originally Posted by mass-klr View Post
I guess I was very, very lucky. This is what my reply looked like:

Thank you for contacting Garmin International.
If I could please get your shipping address, phone number, and email address I would be more then happy to send you a replacement mount.
Please let me know if you have further questions.

Tim Fe.

And got it a week later...
Modified the message to shorten it, but that was the response for which I was hoping. Maybe I need to contact Mr. Fe directly. How annoying.
Bonerov is offline   Reply With Quote