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Old 12-11-2012, 07:37 PM   #3
Jamm OP
Old man on 2 wheels
 
Joined: Oct 2010
Oddometer: 215
Thanks Dave

I want to give Dave at Bestrest Products kudos for great customer service. I emailed the company stating that I bought their product second hand and it wouldn't fit my bike. Within hours I received a response giving me dimensions of the pieces and a request for pics.

I sent out the pics with actual measurements and was told the bracket was fabricated incorrectly (I wonder why the previous owner didn't tell me it didn't fit prior to the sell? ). I was also told new brackets were being sent to me free of charge.

I think that's great customer service when a company fixes a problem for someone other than the original purchaser.

Thanks again Dave, you have my business in the future!
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