I never let the insurance company take my vehicle anywhere, they can come to my house to do the estimate.
Progressive held a buddy of mines car basically hostage. Kept moving it yard to yard. and promising to return it soon.
By the time they did the interior was ruined as well. Cops were no help since he had willingly gave it to them. Said it was a civil matter.
Turned out they wanted to lowball the offer and not pay for their clients carelessness. Took him forever to get his money out of them..
Also,, if you end up with it totalled, AFTER you get the first check,, file for a diminished value claim too... :)