Update from Canada
It has been a while since I last posted on this forum ( Nov 15 2012 ), but I must say that Daniela at Konvoi did get in touch by email and reviewed my situation in December. We emailed back and forth for about a month and a half, reviewing the order and the proof of payment, etc. She finally promised to do something about it. In her last email, dated January 4th 2013, she wrote that she was ready to send the completed panniers. That is the last I heard from her. Nothing since then. I am now in limbo again, without news about what is happening. It is now day 347, or 11 months and 7 days since I paid / placed my order with Konvoi. The lack of sustained communication is the most aggravating thing. Hopefully, there will be a positive resolution in the near future. Only time will tell.
Mario in Canada