Looks to me that the original intent of the post was not to bad mouth the product. Sounded like he was searching for someone with the same issue and a possible solution. Then the company jumps on the OP and insults his use of vise grips, if it were me I wouldnt be happy with that. just my 2 cents.
2014 Ram 2500 2900mi 12 Impreza 106,000mi
12 Tiger Explorer 13,900 mi 09 Aprilia RXV 450 320
The sheep don't like the sheep dog until the wolf comes around