Got this from them on Tuesday:
Thank you for contacting us. We are sorry to hear you have had a problem with your Transition jacket. Please send me your mailing address and I will get a few out in the mail for you.
Thank you very much!
Not sure of what they will get a few out of, but I assume zipper pulls. That would be great and certainly acceptable from where I sit. If it doesn't happen, the suggestions given above will keep this jacket in use.
'10 Kawasaki Concours (EB)
'11 Kawasaki Versys
Turning money into spent fossil fuels.
(Smiley crap is implied in all posts.)