Originally Posted by KEN PHENIX
Well I might do the same thing if the difference was substantial. However, my recent experience was a little different. One of the tires I received had a clear defect. When I verified such, they zipped out a replacement no questions asked - and I didn't even have to return the bad one. I too own a small business and I'd say that's pretty good service.
Agree that is good service. Anything defective should and must be replaced or purchase price refunded as when we buy a part we don't buy defective goods unless it is advertised as such.