Originally Posted by cjack
After retiring, I part timed at a dealer and actually never considered whether we actually had to give the customer a warranty receipt. However it would seem riduculus and maybe even not according to statute not to. The warranty receipt was a standard part of the multiple copies of the finished work order and the customer's receipt did not show costs, but did show repair details...parts and what was done.
Made sense to me.
Yup, I'm adversarial not receiving that paper work, but they're in defensive because I contacted BMW customer service after not having my bike for 3 weeks waiting on parts mid-August to September after buying it in June and having it in their shop for the 3rd time.
They did give me a loaner, but it ruined vacation plans... not happy here, but love the motorcycle. I'd like to put this leaking fork seal issue behind me, at least for a reasonable amount of use, we're talking week 1 here of ownership when it started. Sheesh.