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Old 03-17-2013, 04:51 PM   #12
pass the catnip
twinrider's Avatar
Joined: Aug 2002
Location: 日本
Oddometer: 9,497
I bought an EK chain from them through Amazon. Before buying I asked if it included a rivet-type master link. They confirmed it did so I placed the order. Upon receiving it I dropped the bike and chain off at the dealer, got it back with a clip-on master link. Turns out that's what it came with. Had to spend a couple hours going out to buy a rivet master link and then having it reinstalled. When I complained to them, the response (Jason) was simply sorry with no offer of any partial refund/future discount for my additional costs.

But they do have damn good prices, usually the lowest on Amazon. I have bought a number of other items from them without a problem.
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