Originally Posted by /dev/null
Bean counting kills good companies, and it's pretty much killed Garmin for me. This product doesn't do what it says on the tin, and it costs a premium price. I get a lot of comments along the lines of "wow that's a nice GPS on that thing" at which point I inform the comment-giver that it's actually a giant overpriced turd and never to buy one.
The Garmin customer support guy didn't help when he suggested "well it's not really designed to do that." At which point I asked, "well then, why did you put it on the box", at which point he told me he didn't believe me and actually put me on hold to go find a box to prove I was lying. "Oh well I guess the box does say that...but the quality is just fine."
Ticked off vocal a-holes like me undo all the savings the bean counters generate, and then some.
I don't disagree with you that the thing should do what it claims to do, but I'm always a bit skeptical about companies delivering value outside their area of core competency.
Garmin is a GPS company. As such, they make pretty decent GPS's, by and large. They just also happen to make pretty shitty music players and phone interfaces. This is why I use my iPhone for music and phone calls, and rely on my (relatively) cheap Garmin 220 for GPS (and only GPS).
I can call up Siri through my Sena headset and make/receive calls, play music, etc. The sound quality is light years better, and I don't have to mess with copying all my music over to my GPS when I already have it all on my phone.