Originally Posted by swimmer
Not trying to sound like a jerk but, since you have read about the problem you should know that if you do have the normal stepper motor problem you can easily fix it yourself in the solutions posted in those same forums. Maybe your problem is slightly different maybe it's not but it certainly seems like attempting the traditional fixes would be the normal first step rather than putting yourself at the mercy of someone else' schedule (and perhaps your $$$).
New $14K bike, less than 4000miles, full warrantee, reasonable expatiation of reliability/service... I do some DIY work, but this is a problem that should be addressed by the dealer. Not to mention, it's better to have a record of the problem in case of further issues. Also better to let Triumph know that this is a problem so perhaps they will design this part better the second time around.