Try contacting your state's attorney general's office. That office should have a consumer protection division, and investigators sometimes are willing to write a letter to the vendor on your behalf.
"I'd like to meet the joker who had the nerve to call this a road!"
-- Walter Sigmann "Do not follow where the path may lead. Go, instead, where there is no path and leave a trail."
-- Ralph Waldo Emerson "Who am I? Why am I here?"
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