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Old 07-22-2013, 01:57 AM   #25
tagesk OP
Tuscan rider
 
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Joined: Jun 2007
Location: Tuscany, Italy
Oddometer: 3,199
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Ladies and Gentlemen,
May I be so bold as to decleare Wilbers, by their representative Triple Tuning, to this years winner of Customer Service.

The paperwork simply says "Guarantee" (in German, obviously).

I shipped the broken shock to them, attaching a letter describing what had happened, and the service history.
As the shock had 200.000 km on it after six years of service, I did not make any demands. Not for a new shock, not for a free repair, nothing.
Still, Wilbers stepped up to their product, and I have in my hand a new shock.

I am humbled by Wilbers.

[TaSK]
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