Originally Posted by tagesk
Ladies and Gentlemen,
May I be so bold as to decleare Wilbers, by their representative Triple Tuning, to this years winner of Customer Service.
The paperwork simply says "Guarantee" (in German, obviously).
I shipped the broken shock to them, attaching a letter describing what had happened, and the service history.
As the shock had 200.000 km on it after six years of service, I did not make any demands. Not for a new shock, not for a free repair, nothing.
Still, Wilbers stepped up to their product, and I have in my hand a new shock.
I am humbled by Wilbers.
So the days of manufacturers standing behind their products are not entirely behind us? Fantastic!
I can't help but wonder though, if the fact that the problem was posted on this forum, affected BMW's decision to send you a new shock.