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Old 07-22-2013, 06:46 AM   #30
mach schnell
ausfahrt's Avatar
Joined: Apr 2008
Location: Fl & Vt
Oddometer: 1,847
Originally Posted by tagesk View Post

Ladies and Gentlemen,
May I be so bold as to decleare Wilbers, by their representative Triple Tuning, to this years winner of Customer Service.

The paperwork simply says "Guarantee" (in German, obviously).

I shipped the broken shock to them, attaching a letter describing what had happened, and the service history.
As the shock had 200.000 km on it after six years of service, I did not make any demands. Not for a new shock, not for a free repair, nothing.
Still, Wilbers stepped up to their product, and I have in my hand a new shock.

I am humbled by Wilbers.


So the days of manufacturers standing behind their products are not entirely behind us? Fantastic!

I can't help but wonder though, if the fact that the problem was posted on this forum, affected BMW's decision to send you a new shock.

You can always count on the Americans to do the right thing, after they have tried everything else.
-Winston Churchill
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