Originally Posted by ausfahrt
I can't help but wonder though, if the fact that the problem was posted on this forum, affected BMW's decision to send you a new shock.
Wilbers, not BMW.
I haven't mentioned to Wilbers that this thread exists, and it is unlikely that they know.
Recall that I didn't make any demand of them. I offered to send them the shock for inspection, as a complete breakdown such as I experienced should not happen. I did not conceal that the shock was six years old and has been with me for about 200.000 km.
I did not ask for a new shock, I did not ask for free service of the old, nor did I imply faulty workmanship of any kind.
They responded by sending me a new shock.
I find that extraordinary, no less.