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Old 07-22-2013, 09:08 AM   #32
tagesk OP
Tuscan rider
 
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Joined: Jun 2007
Location: Tuscany, Italy
Oddometer: 3,199
Quote:
Originally Posted by ausfahrt View Post
I can't help but wonder though, if the fact that the problem was posted on this forum, affected BMW's decision to send you a new shock.
Wilbers, not BMW.

I haven't mentioned to Wilbers that this thread exists, and it is unlikely that they know.

Recall that I didn't make any demand of them. I offered to send them the shock for inspection, as a complete breakdown such as I experienced should not happen. I did not conceal that the shock was six years old and has been with me for about 200.000 km.
I did not ask for a new shock, I did not ask for free service of the old, nor did I imply faulty workmanship of any kind.

They responded by sending me a new shock.
I find that extraordinary, no less.

[TaSK]
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