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Old 07-24-2013, 05:45 PM   #42
Mr. Canoehead
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Joined: Apr 2007
Location: Calgary, Too far to the mountains and too cold
Oddometer: 1,487
Quote:
Originally Posted by tagesk View Post



Ladies and Gentlemen,
May I be so bold as to decleare Wilbers, by their representative Triple Tuning, to this years winner of Customer Service.

The paperwork simply says "Guarantee" (in German, obviously).

I shipped the broken shock to them, attaching a letter describing what had happened, and the service history.
As the shock had 200.000 km on it after six years of service, I did not make any demands. Not for a new shock, not for a free repair, nothing.
Still, Wilbers stepped up to their product, and I have in my hand a new shock.

I am humbled by Wilbers.

[TaSK]
You could at least smile TaSK! For a guy that just got a Christmas present in July, you look kinda PO'd.
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2006 FJR1300, 2005 GS1150 Adventure, 2002 DR650 SE, a fortune in Farkles.

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