I was told there is nothing they can do, apart from a credit towards another unit which I'm not interested in.
Next purchase will be a sat phone, for emergency use only.
My experience with spot has not been great and would not recommend it to a friend. Too many issues with both their hardware and software, and given that this unit is deigned to help you in a bad situation, that's just not good enough in my book.
My subscription is up in February and I will not be renewing it.
Paper weight anyone...?
I READ IT ON THE INTERNET, SO IT MUST BE TRUE...