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Old 09-26-2013, 10:20 AM   #69
ThatGuy
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Joined: Oct 2006
Location: Anchorage, Alaska
Oddometer: 4,485
I can understand why the bigger shops are big due to their customer base, location, etc.

I consider myself as an average consumer. What makes me return to any business either a bike shop or restaurant is customer service. If you have subpar service no matter your business size or being the only game in town, people will go elsewhere.
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ThatGuy screwed with this post 09-27-2013 at 09:00 AM
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