I recently purchased a US20 Drypack from a local vendor. I got home and unpacked it and noticed the subframe straps were different than expected. They were a light silver or brown color. The straps work fine but I was a little irritated about the odd color.
I received an email from Michael at Kriega USA following up on a previous purchase I made when I bought a couple cubes and a tool roll.
I told him about the odd color of the straps and he said it was from and older batch. I didn't complain as they were fine and would just rig something up with some other straps I had.
I received a follow up email from him offering to send me some new straps.
It's not a big deal but it's unusual these days to get a company to offer up something without being asked. I am new to Kriega gear but I now own four of their products and their key chains are on all my keys.
Great gear and great customer service!