Originally Posted by Qwik
Had an issue with my 18A1. Called them and was asked to fill out an RMA and bring it in ( they are four miles from my house) so I went by. They gave me a new battery and I bought one of their chargers. I have the same battery in my Busa as well. I'm very impressed by the customer service and I'm happy with the batteries.
more information please ... what motorcycle did the Shorai LFX18A1 fail in how did it happen?
we already know the folks at Shorai has excellent customer service and will replace batteries for reasons not their fault. consumers installing recommended LiFePO4 models, which are severely undersized leading to early failure is not the fault of customer.
wouldn't it be good to figure out why your LFX18 A1 failed? otherwise it may fail again .. next time not under warranty.