I recently ordered (at great expense) crash bars from the UK that when they arrived hit my knees and were very uncomfortable. After calling several companies (including the UK based one where I got the product) for help and being told no refund was possible I called Andy.
Not only did he take the trouble to sort me a price to modify the bars but he ended up supplying me SW Motech for an excellent price. I was always going to use his panniers - hence the thought to ask him for help but had bought nothing from him until now.
I really appreciated the service and good value he and the team provided, thank you. You guys have made a customer for life.
Fortune favours the brave