Dear Jorge, how are you?
Sorry to hear what what happened to you.
The only way to proceed in this situation is to contact the dealeriship you purchased the item to, or, if you bought it in our store @ spidi.com, you can click on the customer service web page: http://www.spidi.com/eu/eu_en/informazioni
My collegues will be happy to find a solution for your case.
Matteo De Vito
Spidi Marketing Dept
Vicenza - Italy