I don't recall whether I read "issues with RMS" on this board or on another, but a few things I always recall reading:
1) I believe that the custom saddle business is only a sideline for Rick;
2) His communication skills are not the best; and
3) The majority of folks who have been most pleased with his work are those who have done a ride-in fitting/seat fab.
Seems like those who can't do a ride-in have the most issues, so you have to choose if you want to go somewhere else instead.
2012 Super Tenere