This isn't the first time I've heard of problems with Rick Mayer. One of the major complaints about him is his habit of reusing old tired foam.
On the other hand I've had his brother Bill re do 3 saddles for me. Two were great right off, the other needed help. I hadn't ridden the bike enough so it was at least a year before I got back to him. No problem, send it in, sorry we missed is what I was told. It came back perfect. JT