I wanted a custom seat on my 12RT. I emailed Rick Mayer about a ride in date. I didn't get a reply. I emailed Russell and heard back in 2 days. I rode up there December 12th. They did a great job and did it on time....in fact it was finished a few hours early. I gladly gave them my money and will do it again for my next custom saddle.
The saddle is perfect and hasn't required any adjustments. I believe the ride in fitting is the way to go.