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Old 06-27-2007, 12:41 PM   #134
mrmaico
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Joined: Feb 2005
Location: Mandan, North Dakota
Oddometer: 1,704
My message to BMW:

To whom it may concern,

Hi, I am writing to voice my concern about the EWS system on my 2005 R1200GS. I am wondering if there is any way that a software code or something could be developed to allow the owner to have this "feature" disabled? I live 300 miles from my nearest dealer and I would be very upset if I had to haul my motorcycle 6 hours to have this repaired on an otherwise perfectly good bike. I have read of many people having problems that require the antenna ring to be replaced and it seems the dealers don't always have them in stock. I realize that on the internet you'll usually just hear of the people who are having problems but the fact remains that there ARE problems with the EWS. It makes me wary to go on a long trip with my bike having to worry about something going wrong with the EWS leaving me stranded in the middle of nowhere. Thank you Barry Buelow


And the reply:

Dear Enthusiast:

Thank you for contacting BMW Motorrad USA regarding the EWS on your R 1200 GS.
We appreciate your interest in our brand.

Unfortunately, we at this location are not trained in a technical capacity
concerning our motorcycles. We are sorry that we are not able to resolve this
issue for you immediately. Please see the service manager at your authorized
BMW Retailer who is best equipped to address this concern and offer you
technical feedback.

If you have any further questions, please respond to this e-mail or contact the
Customer Relations and Services Department at 1-800-831-1117. Our office hours
are Monday through Friday from 9:00 A.M. to 9:00 P.M., Eastern Standard Time.

Regards,
Jay Williams
BMW Motorrad USA


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