FWIW - to you guys who may have send messages to NA
A couple of months ago, I sent NA a nasty-gram and never heard a thing back from them. Yesterday, I got an email from NA stating that their system had deep 6'd a bunch of stuff and would I please send the message again.
Those types of we-lost-your-letter processes are age-old, and have been around as long as the postal service. The prior letter is compared to the re-sent letter. that is, if the new letter (or email) is sent. What's most impressive is how these techniques are swallowed whole.