Originally Posted by xlcr
You don't go badgering your primary supplier on the phone, do you?
Not sure I get your point? If the dealers were customer advocates, they would not worry about asking pointed questions to reassure their customers.
BMW should not have an issue with a dealer asking these questions, and certainly they should not try to discourage good customer relations.
Point is, many dealers simply do not care about the customers, except what they can get out of them.
That said, I know a couple dealers who would go to bat for the customer, and who would stand up and ask the hard questions of BMW, and have.