View Single Post
Old 09-16-2008, 06:00 PM   #43
DaneelOlivaw
Irv Seaver BMW; Parts Mgr
 
Joined: Jul 2008
Location: Orange, CA; USA
Oddometer: 439
We've done 1078 BMW warranty repair orders this year, most of which contained at least some parts, rather than labor alone;.

A total of only about five parts have been requested for return by BMW this year; most of them were a certain police siren amplifier. This will be the case at most dealers; vast majority of failed warranty parts go to trash at the dealer.

Many auto and bike dealers tell customers that they cannot have their failed parts to take home because 'the manufacturer asks for them back'. These men are weak.

We instead tell the hard truth: Failed warranty parts only go back to BMW in rare circumstance. All failed warranty parts however are the exclusive property of BMWNA. BMW's dealer agreement forbids dealers from ever releasing failed warranty parts to vehicle owners. Rather, dealers are required, under a strictly controlled BMW regimen, to systematically dispose of these parts.
DaneelOlivaw is offline   Reply With Quote