Call you dealer. Many posts over at the F800 site and here on service bulletins in the US and UK for this. One that comes up more often than not is Service Bulletin # 0001307035 System update CD version 9.2 Section 1.2.
I know that both mine and my friends required a lengthy software update prior to delivery. My dealer did do mine and over 2000 miles later from 90 to 25 degrees, no problems.
If a dealer neglected to do that, you might have a problem.