ADVrider

Go Back   ADVrider > Gear > Vendors
User Name
Password
Register Inmates Photos Site Rules Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Search this Thread Display Modes
Old 01-07-2003, 08:14 PM   #1
fish OP
Banned
 
fish's Avatar
 
Joined: Jul 2001
Location: Gold Country
Oddometer: 47,709
Pissed Beware: Rick Mayer Cycle

caveat emptor: let the buyer beware.

Following is my experience with Rick Mayer Cycle, maker of custom motorcycle saddles. Draw your own conclusions and buy from him only after knowing the potential outcome.

The story is quite long and involved, but I'll try to give the major points here:
  • Purchased a seat from RMC last year and it was uncomfortable, so I arranged a ride-in visit some 300 miles from home to have it "adjusted". The adjustment failed.
  • I requested a refund by email, but got no response. Emailed a second time, again no response. So I decided to give up on RMC and order a Russell saddle.
  • I sent the RMC saddle to Russell when my production date arrived. The day the seat got to Russell, they called me and told me that both the front and rear seatpan were cracked and useless. It turns out that in Rick Mayer's haste or desire to save money, he didn't make a new cover to match the adjustment and ended up stapling over the same area the stock staples and his first staples were. Russell was right, both seatpans were cracked and coming apart all along the rear perimeters, about 1/2" from the lip.
  • So I scrounged around and ended up buying a second seat of seats...one from the dealer and one off the net, and sent those to Russell for the custom seat. I took the RMC seats and threw them out in the sideyard on top of the green waste cans.
  • For the next four months, emails went back and forth between Rick Mayer and me. After initially pushing back several times, he finally agreed to a refund. I sent him the front seat (the rear had been totally destroyed, so I threw it in the garbage).
  • Finally...FINALLY yesterday I get a refund check after months of promises. The check was for $200...half my purchase price. His response in email was that he gave me half because I didn't send him both seats.

RMC's guarantee is stated on his website:

Guarantee:
Simple. Unconditional,
Unlimited, and no fine print.
If I don't make you more comfortable...
I will buy it back!


But in reality, there is fine print on another webpage on his site:

If a refund is requested after the customer has waited 30 days or longer to bring a problem to my attention, I will charge $2.00/day for the rental of my saddle beginning the 31rst day. Exceptions will be made at my discretion for weather/winter deliveries.

While his saddle may work perfectly well for you, be aware that he drags his feet when a refund is requested, and may only pay you $0.50 on the dollar. I recommend you check out the numerous other custom saddle makers before giving business to RMC.

Just my opinion...YMMV...caveat emptor.
fish is offline   Reply With Quote
Old 01-07-2003, 09:32 PM   #2
Steve Glenn
Studly Adventurer
 
Steve Glenn's Avatar
 
Joined: Jan 2002
Location: Modesto, Ca
Oddometer: 680
Hi Fish, how do you like the springs of the Russell, thinking of ordering one for the Adventure. Did you order by mail or ride up for a fit.

Regards Steve
Steve Glenn is offline   Reply With Quote
Old 02-23-2007, 07:30 PM   #3
Bill 310
Poser Emeritus
 
Bill 310's Avatar
 
Joined: Dec 2002
Location: Hopefully Upright
Oddometer: 3,050
Funny thing - When I got into serious LD riding I saw Peter Hoogeveen's Honda Blackbird IBR bike and I saw the Mayer saddle on it. I went to the wrong Mayer and got one of Rick's saddles made. It was OK at first but they were really disorganized - I was still gettting production dates for my seat after it was back on my bike. The seat did not hold up and he was impossible to get ahold of - the seat took far longer to build as I recall than he stated and the raincover was a piece of crap it looked like a shower cap at best and fit about as well as one.

My wife bought a new bike and needed a saddle so we rode down to Rich's in Seattle. I was so impressed with what he did that he rebuilt my Rick Meyer saddle the same day. I was shurprised to see the quality fo the material he used in my seat it was just crap comapred to what Rich was doing on my wife's bike.

Since then I have had 4 saddles built by Rich and Susan has had 2 done. We get a new bike and immediately make an appointment for a ride in seat fitting.

Funny Story my first Rich's seat off my 1150 GS I sent to a friend when I bought an Adventure with the comment "ride on it for a week then send me a cheque for $300.00 if you like it, otherwise I will pay to have it shipped back".

2 days later I get the message "You are an A**h*le the check is in the mail, that seat now has over 100K miles on it and still looks new

I have 50K miles on my latest Rich's seat and it has been a source of bottom joy since day one. Rich has tweaked a few seats for us as they settled down over time or our riding position changed (all at no charge). During the IBR a lot of us had Rich's seats and no one I know had any issues. Rich builts about 2500 seats a year out of his shop. I highly recommend him to all ADV Riders
__________________
Canada "It's a rough place, son. In fact, you have to puke twice and show your razor just to get in. Better grow some whiskers if you wanna go to Canada." Ronnie Hawkins when asking Levon Helm to join his band and play in Canada.
Bill 310 is offline   Reply With Quote
Old 02-23-2007, 08:24 PM   #4
evilmedic13
Sarcastic & Fantastic
 
evilmedic13's Avatar
 
Joined: Feb 2007
Location: Chicago, Ill
Oddometer: 938
Eek

Thanks for the tips. Looks like I'll be getting one of Rich's seats next year. Saving all my pennies now, seems that not only do they look great and feel even better, I get an excuse to ride to the west coast. I'm gonna be divorced before our 5th anniversary if I keep this up .
evilmedic13 is offline   Reply With Quote
Old 02-24-2007, 08:41 AM   #5
Steve G.
Beastly Adventurer
 
Steve G.'s Avatar
 
Joined: Oct 2004
Location: West is the Best
Oddometer: 6,687
Thumb

Rich's in Seattle is the man. A buddy of mine has one of his seats. It just works great!
Ciao, Steve
Steve G. is offline   Reply With Quote
Old 02-24-2007, 08:46 AM   #6
Ricardo Kuhn
a.k.a. Mr Rico Suave
 
Ricardo Kuhn's Avatar
 
Joined: Sep 2001
Location: Salt lake city, Utah
Oddometer: 12,253
I have seeing many Rick Mayer seats over the years (for Work, on my clients bikes) and even if I'm a good friend with Rocky
I need to say Rick's seats are also very well crafter and his attencion to costumer needs and proper ergonomics is close to impecable.

years ahead from Corbin that is for sure.

Also the other Rick is seattle produces some Incredible work that i enjoy very much.
__________________
Wanted: worn, ugly, cheap motorcycle cover for a big GS 1200
Ricardo Kuhn is offline   Reply With Quote
Old 01-07-2003, 09:43 PM   #7
fish OP
Banned
 
fish's Avatar
 
Joined: Jul 2001
Location: Gold Country
Oddometer: 47,709
Quote:
Said Steve Glenn:
Hi Fish, how do you like the springs of the Russell, thinking of ordering one for the Adventure. Did you order by mail or ride up for a fit.

Regards Steve
Steve, I've owned five Russells, and all but one worked extremely well. I ordered by mail, but a couple of them required adjustments. I recommend riding-in, if you can swing it.
fish is offline   Reply With Quote
Old 01-08-2003, 02:03 PM   #8
RockyRaccoon
Found:Gideon's Bible
 
RockyRaccoon's Avatar
 
Joined: Jul 2001
Location: Collapsed in the Corner
Oddometer: 60,914
Too bad, fish. I wasn't completely thrilled with my encounter with Rick, either.

1) I paid for a rain cover when I ordered the seat. It was advertised on his site as costing an extra few bucks, so I sent the money and never received the cover ... even when I asked him about it a couple of times. Eventually I just gave up.

2) The saddles weren't aesthetically perfect. There was some slightly crooked stitching, the piece of leather used for the front seat had some blemishes and the leather seat cover wasn't mounted on the pan perfectly straight, that is, the seams didn't line up with the corners/edges in some places. He responded to my enquiry that this is just the way top-grain cowhide and handcrafted work is. For the price, I expected more.

3) Ergonomically the seats aren't ideal. They made both my wife and I slide forward. Both seats are more comfortable than stock, but my wife has to continually hike herself up and back on the seat. Rick offered to fix this if I would ride to his shop several hours away, which didn't have a chance to do. My seat has broken in well enough that I find it comfortable and haven't been motivated to make the drive.
__________________
It's only a scratch.

“It is a far, far better thing to have a firm anchor in nonsense than to put out on the troubled seas of thought.” -- John Kenneth Galbraith
RockyRaccoon is offline   Reply With Quote
Old 01-08-2003, 08:04 PM   #9
Lone Rider
Registered User
 
Joined: Jan 2002
Location: out and about
Oddometer: 25,130
I did the 'ride-in' w/Russell and think a lot of those guys...and even of babe on the front desk too...
Lone Rider is offline   Reply With Quote
Old 01-08-2003, 08:05 PM   #10
Kbmw94
n00b
 
Joined: Jul 2002
Oddometer: 2
Thumbs down Fish, you ain't alone

I was taken in by the guarantee also. How could I go wrong. The seat was promised to be as good as a Russell and cheaper or my money back. An absolute no hassle promise. I cancelled my Russell order and started my descent into RMS hell. Once I declared the seat totally unsuitable (and it was truly awful) I was relegated to "ignore" status. I was phone blocked, E-mails ignored and pretty much the same experience as Fish. But then the rally season was upon us and the opportunity to see Rick in person made it possible to attempt a resolution. He declared the seat to be improperly built and he wanted to "adjust" it. Well, he did the original measurements, took pictures and built a piece of crap. I didn't want an adjustment, I wanted my money back. I was accused of everything from being a drunk to a person who had some kind of need to defame Rick. It was a full on attack. What a guy. I have since replaced the seat with, drum roll please, a Bill Mayer Saddle. And yes I am happy with this build. I was pleased to meet Bill long after this ordeal started. I wish I had met him first.
Kbmw94 is offline   Reply With Quote
Old 01-08-2003, 09:43 PM   #11
johnjen
I've Been Resigned
 
johnjen's Avatar
 
Joined: Nov 2001
Location: Seattle
Oddometer: 15,637
Rich's

It's to bad you guys didn't go to Rich's custom seats up here in Seattle... Every seat is a masterpiece and I've never heard of ANY complaints. He even re-made a seat for a guy that wanted it to look good, but not fit well (the exact opposite of what he is all about) for FREE... A true artisan and craftsman and fun guy to hang with while your seat is being created....

JJ
__________________
• The hidden harmony is found with joy, while the obvious brings indifference.
• The farther you enter into the Truth the deeper your conviction for truth must be.
• There is understanding of the world precisely to the degree that there is understanding of the Self.

WingMakers.com
Collected Works of the WingMakers Volume 1 pg. 590
johnjen is online now   Reply With Quote
Old 01-08-2003, 09:47 PM   #12
fish OP
Banned
 
fish's Avatar
 
Joined: Jul 2001
Location: Gold Country
Oddometer: 47,709
Funnily, I called him from a diner on WA2, during the choopalooza and got his answering machine. poor planning on my part. next time.
fish is offline   Reply With Quote
Old 01-08-2003, 09:51 PM   #13
Chopperman
I am dead
 
Chopperman's Avatar
 
Joined: Sep 2001
Oddometer: 27,033
Quote:
Said fish:
Funnily, I called him from a diner on WA2, during the choopalooza and got his answering machine. poor planning on my part. next time.
Well next time we do a shindig like that maybe we ought to hit his shop and see what the skinny is.
__________________
dead
Chopperman is offline   Reply With Quote
Old 01-08-2003, 09:54 PM   #14
Chopperman
I am dead
 
Chopperman's Avatar
 
Joined: Sep 2001
Oddometer: 27,033
http://www.billmayersaddles.com/motoguzziphotos.html

that is Jon. Friend of mine. He digs his Bill Mayer seat made by Rocky. I guess the deal is go see Rocky, not Rick.
__________________
dead
Chopperman is offline   Reply With Quote
Old 01-08-2003, 10:04 PM   #15
fish OP
Banned
 
fish's Avatar
 
Joined: Jul 2001
Location: Gold Country
Oddometer: 47,709
Quote:
Said Chopperman:
Well next time we do a shindig like that maybe we ought to hit his shop and see what the skinny is.
I was gonna call you from the road and see if we could do that, but I knew you had your hands full with the honeybucket, and frankly, we didn't get around to it until we were in yer backyard :):
fish is offline   Reply With Quote
Reply

Share

Thread Tools Search this Thread
Search this Thread:

.
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump


Times are GMT -7.   It's 06:42 PM.


Powered by vBulletin® Version 3.8.5
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ADVrider 2011-2014